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Privacy Policy

Your privacy matters. This policy explains how Star Express collects, uses, stores, and protects personal data across our global operations.

Overview

Our commitment to protecting your data

Star Express is committed to transparency about how we handle personal information. This Privacy Policy applies to all Star Express websites, applications, and services worldwide.

Last updated: March 2026

Star Express and its subsidiaries (collectively, "Star Express," "we," or "us") respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy describes the types of information we collect, how we use it, and the rights you have regarding your data.

Information collection

What data we collect

We collect information necessary to provide our logistics services and improve your experience.

Personal information

Name, email address, phone number, company name, and job title — provided when you request a quote, create an account, or contact us.

Shipment data

Origin and destination addresses, cargo descriptions, tracking numbers, and related logistics information required to manage your shipments.

Usage data

Browser type, IP address, pages visited, and interaction patterns collected automatically through cookies and analytics tools to improve our services.

Data usage

How we use your information

Your data is used solely for legitimate business purposes related to the services you've requested.

  • Processing and managing freight shipments and logistics services
  • Providing tracking updates and delivery notifications
  • Responding to your enquiries and providing customer support
  • Generating quotes and managing your account
  • Improving our website, services, and user experience
  • Complying with legal and regulatory requirements, including customs declarations
  • Sending service-related communications (not marketing, unless you opt in)
Data security and server infrastructure
Security

How we protect your data

We implement industry-standard security measures to safeguard your personal information.

Encryption

All data transmitted between your browser and our servers is encrypted using TLS/SSL. Sensitive data at rest is encrypted using AES-256 standards.

Access controls

Personal data access is restricted to authorized personnel on a need-to-know basis. All access is logged and audited regularly.

Compliance

We comply with GDPR, CCPA, and applicable data protection regulations in every jurisdiction where we operate.

Your rights

Your data protection rights

Depending on your location, you may have the following rights regarding your personal data.

Access & portability

You have the right to request a copy of the personal data we hold about you, and to receive it in a portable, machine-readable format.

Correction & deletion

You can request that we correct inaccurate data or delete your personal information, subject to legal retention requirements.

Opt-out

You may opt out of marketing communications at any time. You can also manage cookie preferences through your browser settings.

Cookies

Cookie policy

We use cookies and similar technologies to enhance your browsing experience.

Essential cookies: Required for basic site functionality such as navigation, security, and session management. These cannot be disabled.

Analytics cookies: Help us understand how visitors interact with our website so we can improve performance and content. These are anonymized and do not identify you personally.

Functional cookies: Remember your preferences (such as language or region) to provide a more personalized experience.

We do not use advertising or third-party tracking cookies. You can manage your cookie preferences through your browser settings at any time.

Contact

Questions about your data?

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact our Data Protection team.

Email: privacy@starexpressltd.com

Phone: 202-455-6074

We will respond to all data protection requests within 30 days, in accordance with applicable regulations.

Need help?

Have questions about our services or your data?

Our team is ready to assist you with any questions about Star Express services or your privacy rights.

Contact us View FAQ